Source: ChatGPT

Interesting how old posts get new traffic. The heaviest traffic this morning is to Health Care Relationship Management, which ran almost nineteen years ago. That post concerned a Steve Lohr story in the NY Times titled Google and Microsoft Look to Change Health Care.  The gist:

The Google and Microsoft initiatives would give much more control to individuals, a trend many health experts see as inevitable. “Patients will ultimately be the stewards of their own information,” said John D. Halamka, a doctor and the chief information officer of the Harvard Medical School.

The initiatives were Google Health  and Microsoft Healthvault. Never mind why they died. Those links will tell you. What matters more is what I said way back then: The key, as with all VRM projects, is that the solution needs to be anchored on the customer side — in this case the patient side — of the relationship.

As it happens, Adrian Gropper, techie and MD, was on this case long before Google and Microsoft showed up to waste $billions failing to solve a problem they could only compound. And he’s still at it, with HIE of One and related efforts. Here is his Substack. These subjects will be on the floor at VRM Day and IIW later this month. VRM for healthcare will save the world $billions, in addition to countless lives.