A pano from VRM Day in April 2015

VRM Days always happen the day before IIW starts, twice each year. Usually, we have about 50 registered and 30 showing up. (Some are online, though we’d rather have their bodies in the room.)  For the VRM Day this coming Monday, we’re expecting more than 100 people. So, like Sheriff Brody said in Jaws, we need a bigger room.

And we have one. So that’s good. Logistics will be challenging, but we’re on top of them.

IIW is also close to sold out. Last I checked, there were just nine tickets left.

Here is copy from our Eventbrite page as it now stands:

The Main Thing

At this VRM Day, Ben Moskowitz, VP Innovation and Ginny Fahs, Director of Product R&D at Consumer Reports will lead discussion of some of their early R&D concepts around a new approach to customer service: one in which personal AI agents represent customers’ best interests.

This is CX (Customer Experience) re-imagined and re-implemented in ways that are no less real and human but far more intelligent, mutually informative, and useful than what all of us have experienced thus far in the Digital Age. CR is looking for feedback and collaboration as they move forward. They plan to participate in IIW as well.

As usual, everyone who wants to share what they’re working on in the VRM space will have time to present, discuss, and prep for IIW.

Schedule

Morning:

  • 9am – Noon. Consumer Reports presentation and discussion (on the above)

Lunch

  • Noon – 1:30 (Sports Page or Zareen’s (diagonal across the intersection)

Afternoon

  1. Adrian Gropper on HIE of One, Medical AI Assistant (MAIA) and personal AI in health care
  2. Joe Andrieu on the Digital Fiduciary Initiative
  3. Cryptid / KwaaiNet demo
  4. Iain Henderson on Data Pal
  5. Richard Whitt on GliaNet Alliance
  6. Customer Commons on IEEE P7012
  7. Paul Trevithick (Mee.Foundation) on Private Advertising

  • Discussion on any or all of the above

  • Listing planned IIW sessions

Subject to change, of course.

Since we have a lot to cover, please be there at 9am sharp, and be back from lunch at 1:30.

Note that there are only three lunch places nearby. Cucina Venti is good but relatively expensive and service is slow. Sports Page is makes good sandwiches and has lots of picnic tables. It’s where most of us usually go. Haven’t tried Zareen’s, behind the Sports Page, where Sunny Bowl and other restaurants used to be. It has “familiar & innovative halal spins on Indian & Pakistani cooking.”