From one of four nearly fruitless chats with Charter‘s Internet service tech support this morning:

Step 1: Unplug the power cord on the back of the cable modem. It is usually small, black and round. All the lights on the modem will disappear when you pull it out.
Step 2: Wait 30 to 60 seconds.
Step 3: Plug in the power cord on the back of your cable modem. Wait 60 seconds before doing anything else.
Step 4: Restart your computer. It may not be required to do this step if you are using Windows XP.

Note: Please do not do this while we are chatting, as it would disconnect our chat.

Not exactly a VRM story, beyond the need for it. But anyway, couldn’t resist passing it along.